Refund and Returns Policy

Information on the Legal Right of Withdrawal

We would like to note that the following legally provided right of withdrawal applies only to products that do not fall under the exception rule § 2, paragraph 1, Z 11 of the Law on Foreign and Distance Trade. This exception includes the delivery of food, beverages, or other everyday consumer goods delivered by the entrepreneur in the course of frequent and regular trips to the consumer’s place of residence, stay, or work.

Product Withdrawal

The buyer has the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is 14 days from the date of purchasing pure services and from the day when the buyer or a third party specified by the buyer, other than the carrier, takes possession of the physical item, whichever comes later.

Exercising the Right of Withdrawal

To exercise the right of withdrawal, the buyer must send us a clear statement (e.g., a letter sent by mail, fax, or email) regarding their decision to withdraw from this contract. To ensure smooth processing, we recommend the buyer send an email to [email protected] To meet the withdrawal deadline, it is sufficient for the buyer to send the notice of exercising the right of withdrawal before the withdrawal period expires.

  • The withdrawal period is deemed observed.

Processing After Withdrawal

If the buyer withdraws from this contract, we will refund all payments received from them, including the cost of delivery (except for additional costs arising from choosing a different delivery method than the cheapest standard delivery offered by us). The refund will be made without undue delay and in any event, not later than fourteen days from the day we receive the notification of withdrawal from this contract. We will carry out such a refund using the same means of payment that the buyer used for the initial transaction unless expressly agreed otherwise. No fees will be charged for this refund. We may withhold the refund until we have received the goods back or until the buyer has provided proof that the goods have been returned.

The buyer must return or hand over the goods to us immediately and in any event not later than fourteen days from the day they notified us of the withdrawal from this contract. The deadline is met if the buyer sends the goods back before the expiration of the fourteen-day period. The buyer bears the direct costs of returning the goods.

The buyer is only liable for any diminished value of the goods resulting from handling them other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Preliminary Note
Every buyer should carefully read these terms before ordering any products from us. It should be noted that the legislation on foreign and distance trade, in accordance with paragraph 2 Z 1 Article 1, does not apply to the products we sell.

Conclusion of the Contract By placing an order, the buyer accepts the terms and conditions stated herein. The buyer’s order is an offer to us to purchase the ordered goods. A contract of sale is concluded at the moment when the ordered goods are actually delivered to the buyer at the place of delivery. The automated email confirmation of the order simply means that we will do our best to deliver the ordered goods to the buyer on the specified date and time.

Delivery Delivery, unless otherwise agreed, will be made on the specified delivery date to the delivery address provided by the customer. The buyer should be ready to receive the delivery and avoid delays. If the buyer or the recipient is not present at the time of timely delivery or is unable to accept the delivery, they will bear the actual costs incurred.

We would like to emphasize that all information regarding availability, shipment, or delivery is an estimated indication and not a binding promise or guarantee of the shipping or delivery date. We remind you that delivery times may be extended depending on road congestion, and we are not responsible for such delays.

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