Terms and Conditions

1.SCOPE OF APPLICATION
1.1 These General Terms and Conditions apply to all offers from VEDAN BV and to all agreements entered into with VEDAN BV.
1.2 In addition to these General Terms and Conditions, Supplementary Terms and Conditions may apply to certain services and/or products when expressly indicated.

1.3 The provisions of these General Terms and Conditions may only be deviated from if this has been expressly agreed upon in writing, in which case the other provisions of these terms and conditions shall remain in full force.

1.4 If the Buyer also refers to their own general terms and conditions, those conditions shall not apply unless expressly agreed to in writing by VEDAN BV.

1.5 The term “Buyer” shall mean any visitor to the webshop, as well as any natural or legal person who enters into or will enter into a contractual relationship of any kind with VEDAN BV.

1.6 VEDAN BV reserves the right to amend or supplement these terms and conditions from time to time.

1.7 By using the webshop of VEDAN BV and/or placing an order, the Buyer accepts these General Terms and Conditions as well as all other rights and obligations as stated on the webshop.

1.8 VEDAN BV is authorized to engage third parties in the performance of an agreement with the Buyer.

2. OFFERS AND FORMATION OF AGREEMENTS
2.1 Offers or price quotations shall be regarded as an invitation to potential Buyers to make an offer. VEDAN BV is not bound by any such offers unless they are expressly and unambiguously recorded in writing. The acceptance of an invitation to make an offer by the potential Buyer shall be considered as an offer and shall only lead to the conclusion of an agreement if the other provisions of this article have been met.
2.2 Offers are valid while stocks last.

2.3 An offer made by the potential Buyer as mentioned in Article 2.1 shall be deemed to have been made in one of the following circumstances:

The potential Buyer has indicated precisely which product(s) and/or service(s) they wish to receive.
The potential Buyer has entered the data on the appropriate input screen of the webshop and the corresponding data (“order form”) has been sent to VEDAN BV electronically and has been received by VEDAN BV.
2.4 An agreement shall be concluded at the moment when an order confirmation is sent to the Buyer and is sent by email to the email address provided by the Buyer. Placing an order shall constitute express acceptance of our General Terms and Conditions.

2.5 The Buyer and VEDAN BV expressly agree that the use of electronic communication forms constitutes a valid agreement, provided that the conditions laid down in Articles 2.4 and 2.5 have been met. In particular, the absence of a normal signature does not detract from the binding force of the offer and its acceptance. The electronic files of VEDAN BV shall, to the extent permitted by law, be deemed to be evidence.

2.6 Information, images, oral or written communications, and statements etc. with regard to all offers and the main characteristics of the products are as accurate as possible. However, VEDAN BV does not guarantee that all offers and products are fully in line with the information provided. Deviations cannot in principle give rise to any compensation and/or dissolution.

2.7 The packaging of our products always includes an ingredients list based on the product specifications provided by the manufacturer/distributor, without any commitment and subject to all reservations.

3. PRICES
3.1 All prices are expressed in Euros, in accordance with the legal regulations in this respect, and include VAT.
3.2 Special offers are only valid for the period mentioned in relation to the specific offer. This period is printed in a leaflet or mentioned on the webshop in relation to that special offer.

3.3 The Buyer shall owe the price that VEDAN BV has communicated to it in its confirmation in accordance with Article 2.5 of these terms and conditions. Obvious errors in the price quotation, such as obvious inaccuracies, can be corrected by VEDAN BV even after the conclusion of the agreement.

3.4 Delivery costs are not included in the price. The amount of the delivery costs is stated on the webshop.

4. PAYMENT
4.1 Orders placed through the webshop can be paid in the following ways:
via the payment options on our webshop
VEDAN BV may expand the payment options in the future. Other payment options will be announced on the webshop.
4.2 In the event that a payment term has been agreed upon by VEDAN BV, the Buyer shall be in default by the mere expiry of this term. Payment terms can only be agreed upon in writing under conditions to be stipulated and agreed upon at that time.

4.3 If a payment method with a credit card is chosen, the terms and conditions of the relevant card issuer shall apply. VEDAN BV is not a party to the relationship between the Buyer and the card issuer.

4.4 In the event of non-payment or late payment by the Buyer, a reminder procedure will be initiated.

4.5 The Buyer shall also be responsible for all (extra)judicial costs of any kind incurred by VEDAN BV as a result of the Buyer’s failure to fulfill its (payment) obligations.

4.6 In the event of non-payment, VEDAN BV is authorized to terminate the agreement with immediate effect or to suspend (further) delivery until the moment the Buyer has fully fulfilled its payment obligations, including the payment of costs.

5. ORDERING AND DELIVERY TIME
5.1 Orders will be delivered as soon as possible after payment. In principle, VEDAN BV aims to deliver within 2 working days after payment of the order to the corresponding delivery address. The stated delivery time is only indicative and never constitutes a binding deadline. VEDAN BV may provide further information regarding delivery times on the webshop or in writing in another manner. Such information is indicative only.
5.2 If a product that is temporarily out of stock is ordered by the Buyer, it will be indicated when the product is available again. Delays will be communicated to the Buyer by email or telephone.

5.3 Once the products to be delivered have been delivered to the specified delivery address, the risk with regard to these products shall pass to the Buyer.

We cannot be held responsible for any consequential damages due to late delivery or non-delivery by the carrier. Our liability in such cases is limited to the value of the items that have been proven not to have been received by the customer.

6. RIGHT OF WITHDRAWAL AND RIGHT OF DISSOLUTION
6.1 The right of withdrawal applies to our dietary supplements BEFORE the package is shipped by VEDAN BV unless they have one or more manufacturing defects, in which case the right of withdrawal also applies after shipment. In accordance with Article VI.53 of the Economic Law Code, the right of withdrawal cannot be exercised for:
The delivery of goods that may spoil quickly or have a limited shelf life.
The delivery of sealed goods that cannot be returned for reasons of hygiene or health protection and which have been unsealed by the consumer after delivery.
6.2 The Buyer is obliged to (have) inspect(ed) the products immediately upon receipt. The Buyer may return the item and receive a refund. In accordance with the applicable distance selling legislation (consumer protection law), the Buyer has the right to cancel their purchase without giving any reason within a period of 14 calendar days from the receipt of the ordered goods.

6.3 To exercise this right of withdrawal, it is sufficient for the Buyer to contact VEDAN BV within the withdrawal period and in an unambiguous manner via the contact page (https://shop.vedan.be/contact/) or by sending an email to [email protected] . Within fourteen (14) days from the day following the notification of withdrawal, the Buyer shall return the product to VEDAN BV.

6.4 To obtain a refund or exchange, the Buyer must return the products at their own expense and under their own responsibility in their original packaging and undamaged to the following address: VEDAN BV, Oude Tervuursebaan 44, 3060 Bertem. VEDAN BV may wait to reimburse until it has received the product or until the consumer demonstrates that they have returned the product, whichever occurs earlier.

6.5 The withdrawal form can be found here: https://economie.fgov.be/sites/default/files/Files/Forms/Formulier-herroeping.pdf

7. RETENTION OF TITLE
7.1 Ownership of products shall pass to the Buyer, notwithstanding the actual delivery, after the Buyer has fully fulfilled all obligations towards VEDAN BV under any agreement, including but not limited to payment of the purchase price, interest, and costs, also of earlier or later deliveries and any work performed or to be performed in connection with the products.
7.2 The Buyer may not encumber, sell, resell, alienate or otherwise dispose of the products before ownership thereof has passed.

8.WARRANTY AND LIABILITY
8.1 The general warranty conditions apply to products supplied by VEDAN BV.
8.2 VEDAN BV is not liable to pay any compensation to the Buyer or others, unless there is intent or gross negligence on the part of VEDAN BV. VEDAN BV is never liable for consequential or commercial damages, indirect damages, and loss of profit or turnover, unless mandatory legal provisions prevent this.

8.3 If VEDAN BV is obliged to pay any compensation for any reason whatsoever, the compensation shall never exceed an amount equal to the invoice value with respect to the product or service that caused the damage, or to the extent that it is covered by VEDAN BV’s insurance, unless mandatory legal provisions prevent this.

8.4 Despite the constant care and attention paid to the composition of the website, it is possible that information published on the website may be incomplete or incorrect.

8.5 The information on the website is regularly supplemented and/or amended. VEDAN BV reserves the right to make any changes immediately and without notice.

8.6 The Buyer shall indemnify VEDAN BV against any claims that third parties may assert against VEDAN BV in connection with the performance of the agreement, insofar as the law does not preclude that the relevant damage and costs should be borne by the Buyer.

8.7 It is possible that VEDAN BV includes links to other webshops on its webshop, which may be of interest or informative to the visitor. Such links are purely informational. VEDAN BV is not responsible for the content of the webshop referred to or the use that may be made of it.

8.8 For all products purchased by a consumer from VEDAN BV, it is understood that a product must do or perform what the consumer can reasonably expect from it.

9.FORCE MAJEURE
9.1 In the event of force majeure, VEDAN BV is not obliged to fulfill its obligations towards the Buyer, or the obligation is suspended for the duration of the force majeure.
9.2 Force majeure shall mean any circumstance beyond VEDAN BV’s control that completely or partially prevents the performance of its obligations towards the Buyer. Such circumstances include, but are not limited to, strikes, fire, business disruptions, power outages, non- or untimely delivery by suppliers or other third parties engaged, and the absence of any permit obtainable from government authorities. Force majeure shall also be deemed to include disruptions in a (telecommunications) network or connection or the use of communication systems and/or the temporary unavailability of the webshop.

10. INTELLECTUAL PROPERTY
10.1 The Buyer expressly acknowledges that all intellectual property rights to displayed information, communications, or other expressions with regard to the products and/or with regard to the webshop are vested in VEDAN BV, its suppliers, or other rights holders.
10.2 Intellectual property rights include patent rights, copyright, trademark rights, design rights, and/or other intellectual property rights, including sui generis rights to databases, as well as, if applicable, non-patentable technical and/or commercial know-how, methods, and concepts.

10.3 The Buyer is prohibited from using, including making modifications, to the intellectual property rights as described in this article, such as reproduction, without the express prior written consent of VEDAN BV, its suppliers, or other rights holders.

11. PERSONAL DATA
11.1 VEDAN BV shall process the Buyer’s data solely in accordance with its privacy policy. The webshop contains a Privacy Statement.
11.2 VEDAN BV shall comply with the applicable privacy rules and legislation.

12. APPLICABLE LAW AND COMPETENT COURT
12.1 Belgian law shall exclusively apply to all offers and agreements. Notwithstanding this choice of law, the consumer shall be entitled to the protection offered by the mandatory law of their country of residence.
12.3 All disputes relating to or arising from offers from VEDAN BV or agreements concluded with VEDAN BV shall be submitted to the competent courts of Antwerp, unless the law expressly designates another court as having jurisdiction.

13. SELLER’S IDENTITY
13.1 VEDAN BV Oude Tervuursebaan 44 3060 Bertem (Belgium). The VAT identification number is BE0802764476. Please send all correspondence regarding an agreement or these terms and conditions to VEDAN BV, Oude Tervuursebaan 44 3060 Bertem or to the following email address: [email protected]
13.3 VEDAN BV strives to respond to your emails within 2 working days. VEDAN BV does everything possible to communicate with its customers in a fair and honest manner. Unfortunately, we cannot always prevent the misuse of our name by third parties.

13.4 The website and all related components thereof are the property of VEDAN BV. It is not permitted to copy information from the site and use it for personal and/or commercial purposes.

13.5 A VAT invoice is available upon request.

13.6 The European Commission provides an online dispute resolution platform, which can be accessed here: http://ec.europa.eu/consumers/odr/.

14. CUSTOMER SERVICE
14.1 If you have any questions about the products or if something went wrong with the order or delivery, please do not hesitate to contact us. Complaints must reach us within 24 hours of receiving the order. We will try to respond as quickly as possible and find a good solution. Customer service can be reached at the email address [email protected]

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